🥷Role: User research and Design

🙇 About Tactopus

Tactopus provides online therapy sessions and intervention services for children with cognitive, social, emotional, and physical disabilities.

☎️ Background

Earlier people had to make phone calls to our sales team if they wanted to take sessions with us. But when the number of customers increased we wanted to automate(allow users to book by themselves) the whole process.

🧐 Problem Statement

People who wanted to take sessions with Tactopus had to call the support team first to book/reschedule/cancel their session. Also, they had to call in multiple times whenever they wanted to reschedule multiple times, which demanded some time and effort from them and our team. Also, they couldn’t track their child’s progress which was important for their awareness and satisfaction.

💡Solution

An app that lets our users manage their sessions, track goals, and chat with experts.

🎯 MVP Goals